Terms & Conditions - The Basics 

Having said that, Terms and Conditions (“T&C”) are a set of legally binding terms defined by you, as the owner of this website. The T&C set forth the legal boundaries governing the activities of the website visitors, or your customers, while they visit or engage with this website. The T&C are meant to establish the legal relationship between the site visitors and you as the website owner. 

T&C should be defined according to the specific needs and nature of each website. For example, a website offering products to customers in e-commerce transactions requires T&C that are different from the T&C of a website only providing information (like a blog, a landing page, and so on).     

T&C provide you as the website owner the ability to protect yourself from potential legal exposure, but this may differ from jurisdiction to jurisdiction, so make sure to receive local legal advice if you are trying to protect yourself from legal exposure.

T&C Document

Terms & Conditions for Netsetu
Last Updated: April 2, 2026
1. Overview
Welcome to Netsetu ("we," "our," "us"). These Terms & Conditions ("Terms") govern your use of our website and the services we provide, including website design, development, maintenance, and related digital services.
By accessing our website or purchasing our services, you ("Client," "you," "your") agree to be bound by these Terms. If you do not agree, please do not use our website or services.
2. Services Provided
Netsetu offers the following services:

• Custom website design and development

• Website hosting and maintenance

• Online ordering system setup (for custom service)

• Payment gateway integration (for custom service)

• Delivery partner integration (for custom service)

• Domain registration and management

• Related digital services as agreed in the Service Agreement

Specific services, pricing, and timelines shall be detailed in a separate Service Agreement signed by both parties.
3. Eligibility
To use our services, you confirm that:​

• You have the legal authority to enter into a binding agreement on behalf of your business

• The information you provide is accurate, complete, and current

4. Payment Terms
4.1 All prices are in Indian Rupees (INR) and exclude applicable taxes (GST @ 18%) unless stated otherwise.
4.2 A one-time setup fee is due before any work commences.
4.3 Monthly maintenance fees are due on or before the 5th of each month via recurring payment mandate.
4.4 Late payments may result in:

• A late fee of 10% per month on overdue amounts

• Suspension of services until payment is received

• Termination of the Service Agreement

4.5 No refunds shall be issued for setup fees or monthly fees already paid.
5. Client Responsibilities
You agree to:

• Provide all necessary content (text, images, logos) in a timely manner

• Respond to queries and provide approvals within 5 business days

• Ensure you have the legal right to use any content you provide

• Not use the website for illegal activities or to infringe on others' rights

Delays caused by the Client may extend project timelines. Netsetu is not liable for delays resulting from Client inaction.
6. Intellectual Property
6.1 Upon full payment of all outstanding dues, the final website design and content created specifically for you shall become your property.
6.2 Netsetu retains ownership of any pre-existing code, templates, or third-party tools used in building your website.
6.3 You grant Netsetu the right to display your completed website in our portfolio, case studies, and marketing materials.
6.4 Third-party content (images, fonts, plugins) remains under their respective licenses. Netsetu does not transfer ownership of third-party intellectual property.
7. Website Hosting & Maintenance
7.1 Netsetu provides website hosting as part of the monthly maintenance package. Hosting is provided through third-party platforms (including but not limited to Wix).
7.2 Netsetu does not guarantee 100% uptime. The hosting provider's uptime and service levels apply.
7.3 Scheduled maintenance or emergency updates may cause temporary downtime. Netsetu will make reasonable efforts to notify Clients in advance where possible.
7.4 Netsetu is not liable for:

• Data loss caused by Client actions

• Downtime caused by hosting provider issues

• Third-party service interruptions

8. Limitation of Liability
8.1 To the maximum extent permitted by Indian law, Netsetu shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to:

• Loss of profits, revenue, or data

• Business interruption

• Reputational harm

8.2 Netsetu's total liability shall not exceed the total fees paid by the Client in the 6 months preceding the claim.
8.3 Netsetu does not guarantee specific results, including:

• Increased sales or revenue

• Search engine rankings

• Website traffic

• Conversion rates

9. Disclaimer of Warranties
9.1 Our services are provided on an "as is" and "as available" basis without warranties of any kind, either express or implied.
9.2 Netsetu does not warrant that:

• The website will be error-free, uninterrupted, or secure

• Any errors will be corrected

• The website will meet your specific requirements

10. Third-Party Services
10.1 Netsetu may integrate third-party services including but not limited to:

• Payment gateways (Razorpay, etc.)

• Delivery partners (Dunzo, etc.)

• Domain registrars (GoDaddy, etc.)

• Hosting providers (Wix, etc.)

10.2 Netsetu is not responsible for the terms, practices, or performance of any third-party service provider.
10.3 The Client agrees to abide by the terms and conditions of any third-party services used in connection with their website.
11. Refund & Cancellation Policy
11.1 Setup Fee: Non-refundable once work has commenced.
11.2 Monthly Fees: Non-refundable, even if the Client does not use the website during the billing period.
11.3 Domain Registration: Domain fees are non-refundable once registered.
11.4 Cancellation: Client may cancel monthly services with 30 days' written notice. Upon cancellation, Netsetu shall provide a website backup (chargeable at ₹1,000) if requested.
12. Termination
12.1 Either party may terminate the Service Agreement with 30 days' written notice.
12.2 Netsetu may terminate immediately if:

• Payment is overdue by more than 30 days

• Client breaches any material term of these Terms or the Service Agreement

• Client engages in illegal activity using the website

12.3 Upon termination, Netsetu shall cease providing services. The Client may retain the website as delivered, but hosting and maintenance will cease.
13. Confidentiality
Both parties agree to keep confidential any proprietary information disclosed during the course of the business relationship, including but not limited to:

• Business strategies and plans

• Customer data

• Pricing information

• Technical specifications

This confidentiality obligation survives termination of this agreement.
14. Data Protection & Privacy
14.1 Netsetu complies with applicable Indian data protection laws, including the Information Technology Act, 2000.
14.2 Client is responsible for their own privacy policy and data collection practices on their website.
14.3 Netsetu shall not be liable for any data breach or privacy violation arising from the Client's failure to comply with applicable laws.
For more information, refer to our [Privacy Policy].
15. Indemnification
You agree to indemnify and hold Netsetu harmless from any claims, damages, losses, or expenses (including legal fees) arising from:

• Your breach of these Terms or the Service Agreement

• Your violation of any law or third-party rights

• Any content you provide that infringes on third-party intellectual property

• Your use of the website

16. Force Majeure
Netsetu shall not be liable for any delay or failure to perform its obligations due to causes beyond its reasonable control, including but not limited to:

• Natural disasters

• War, terrorism, or civil unrest

• Government actions or regulations

• Internet or power outages

• Hosting provider failures

17. Modification of Terms
17.1 Netsetu reserves the right to modify these Terms at any time.
17.2 Material changes will be notified via email or website notice at least 15 days in advance.
17.3 Continued use of our services after changes constitutes acceptance of the revised Terms.
18. Governing Law & Dispute Resolution
18.1 These Terms shall be governed by and construed in accordance with the laws of India.
18.2 Any disputes arising from these Terms or the Services shall be subject to the exclusive jurisdiction of the courts in Dehradun, Uttarakhand.
18.3 Before initiating legal proceedings, both parties agree to attempt resolution through good-faith negotiation or mediation.
19. Severability
If any provision of these Terms is found to be unenforceable or invalid, that provision shall be limited or eliminated to the minimum extent necessary, and the remaining provisions shall remain in full force and effect.
20. Entire Agreement
These Terms, together with the signed Service Agreement, constitute the entire agreement between you and Netsetu regarding the use of our services and supersede all prior agreements, understandings, or representations.
21. Contact Information
For any questions regarding these Terms & Conditions, please contact us:
Netsetu
[Your Full Name]
[Your Address], Dehradun
Uttarakhand – [PIN Code]
Email: [your email]
Phone: [your phone number]